Privacy Policy

Last Updated: [Jun 1, 2026]

Introduction

One Performance Institute (“One Performance”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our patients, clients, website visitors, and partners.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, book appointments, participate in our programs, or use our services.

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Emergency contact information
• Health and medical history relevant to treatment
• Insurance information
• Appointment and service history
• Performance testing results and rehabilitation data

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Website usage analytics

How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Deliver physiotherapy, chiropractic, massage therapy, kinesiology, sport science, and performance services
• Communicate regarding appointments, services, and updates
• Respond to inquiries and requests
• Process payments and invoices
• Maintain clinical records
• Improve our services and website functionality
• Comply with legal, regulatory, and professional obligations
• Protect the safety and security of our clients and business operations

Health Information

Certain services provided by One Performance Institute involve the collection of personal health information.

Personal health information is collected only as necessary for assessment, treatment planning, rehabilitation, performance testing, and ongoing care. Access to this information is restricted to authorized healthcare professionals and administrative staff who require it to perform their duties.

We maintain safeguards consistent with applicable privacy legislation and professional standards governing regulated healthcare practitioners in British Columbia.

Sharing of Information

We do not sell, rent, or trade personal information.

We may disclose personal information in the following circumstances:

• To healthcare providers involved in your care, with your consent
• To insurance providers when authorized by you
• To third-party service providers assisting with appointment scheduling, payment processing, website hosting, analytics, or business operations
• When required by law, court order, regulatory authority, or professional governing body
• To protect the rights, safety, property, or security of One Performance Institute, our clients, or others

All third-party service providers are expected to maintain appropriate privacy and security standards.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies help us:

• Understand website usage patterns
• Improve website performance
• Remember user preferences
• Measure marketing effectiveness

You may modify your browser settings to refuse cookies; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to satisfy legal, regulatory, insurance, and professional record-keeping requirements.

When information is no longer required, it is securely deleted, destroyed, or anonymized.

Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media channels, or external services.

We are not responsible for the privacy practices or content of these third-party websites. We encourage users to review their privacy policies before providing personal information.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent where applicable
• Request information about how your personal information has been used or disclosed

Requests may be submitted using the contact information below.

Children’s Privacy

Our services may be provided to minors with the consent or involvement of a parent or legal guardian where required by law. We do not knowingly collect personal information from children through our website without appropriate consent.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any revisions will be posted on this page with an updated effective date.

We encourage users to review this policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

One Performance Institute

Email: info@1performance.ca

Phone: (604) 416-3699

Vancouver Location:
2696 Nootka Street
Vancouver, BC V5M 3M5

Langley Location:
9347 200A Street, Unit 170
Langley, BC V1M 3Y4